Returns & Warranty
Exchange and Refund Conditions
To change a product, you must create a new order from the website or contact our company by phone. After receiving the product you sent, we send the new product. If the new product is not in the store, you can request to return or exchange to another product by contacting the customer service.
Exchanging and returning evening dresses and designer dresses are accepted only if delivered to the cargo on the same day of receipt.
Head covers, shawls and underwear cannot be exchanged or returned for hygiene reasons.
Note: The product/s sent back lose(s) the exchange or return possibility after 14 days of its receipt, or if they are used in a way that makes it impossible to be sold again. Also, if the product is found without any accessories or gifts; it will not be accepted, and in this case, you will be notified and the product will be returned to you.
For any reason, the return time for the product you wish to return is 14 days from the date of receipt on condition that the product is not damaged or used and the possibility of reselling is valid.
If you wish to send the product that you want to exchange via a cargo company that we are not contracted with, you must pay the shipping fee or the product will be returned to you.
We pay the shipping costs for the first-time exchange as an offer for each user of our website. In the event of a second exchange request, the shipping charges are paid by the customer. After the second exchange, the possibility of return will be no longer available.
Exchange Address: İkitelli Osb mah., Giyim Sanatkarları, Başakşehir, İstanbul / Turkey
Email Address: firstname.lastname@example.org
Exchange request is rejected if products are not shipped. Refund and Exchange Terms apply to the orders in the shipment only. You can obtain your order details by calling our customer service number: 00905347873138
Return / Refund of Product
From the moment the products reach our warehouse, check the Exchange and Refund Conditions for the product:
For orders purchased via credit card, shipping charges are deducted and the remaining amount is refunded to your credit card.
For orders purchased via installments, the bank will repay the amount refunded by installments, as well.
For orders purchased via at the door payment, the terms above apply in cases where there is no defect in the product. The service and shipping charges will be deducted, and then the remaining amount will be refunded. After checking the returned product/s to our warehouse and complying with the Exchange and Refund Conditions, the product/s price will be refunded.